1. Executive Summary
2. Software Industry in Balkan States: A leading driver for Economic Growth
2.1. Market Characteristics
2.2. Economic and Political Environment
2.3. IT Environment in Balkan States
2.3.1 Bulgaria - Software Market
2.3.2 Croatia - Software Market
2.3.3 Hungary - Software Market
2.3.4 Romania - Software Market
2.3.5 Poland - Software Market
2.3.6 Austria - Software Market
2.3.7 Estonia - Software Market
2.3.8 Ukraine - Software Market
3. Market for Software Services and Solutions: An Overview of Extended Functionality
3.1 CRM Applications
3.2 SCA Applications
3.3 E-Commerce Softwares
3.4 Knowledge Management Tools
3.5 Enterprise Software Applications
3.5.1 Types of Enterprise Application Integration Solutions
3.5.1.1. Packaged Software
3.5.1.2. IT Services
3.5.1.3. CEE IT Market by Country
3.5.2 Vendor Market Share of EAS Revenue
3.6 Packaged Software Industry
3.7 Revenues and Expenditure
3.7.1. Overall IT Expenditure
3.7.2. Spending on Business Solutions and IT Infrastructure Services
3.7.2.1 Bulgaria
3.7.2.2 Romania
3.7.2.3 Poland
4. Balkan Software Industry and Employment Ratio
5. Software Piracy: Concerning Issue for Balkan Economy
6. Trade and Investment Opportunities in Eastern Europe
