Reports

Ideas That Generate Results

1.  Executive Summary     

2.  Indian Business Process Outsourcing - An Overview    

3.  Global BPO Market Size (2005 & 2008)    

4.  Why India - BPO Destination        

5.  Rules and Regulation Framework      
        5.1  State Policies related to ITES-BPO Industry            
        5.2  Anti-Outsourcing Bills      
        5.3  NASSCOM Initiatives and Strategies         

6.  Indian Business Process Outsourcing (BPO) Market Analysis, 2005  
        6.1  Overall Market Size and Growth (2003-2005)    
        6.2  Market Size and Growth by Sectors, 2005   
        6.3  Employment Opportunities, 2006    
        6.4  Attrition Rate in BPO Sector  
        6.5  Market Growth of Indian IT Service Vendors in BPO, 2005      
        6.6  New Emerging Areas in Outsourcing  

7.  BPO Competitor Analysis of India      

8.  SWOT Analysis of Indian BPO Sector   

9.  Opportunities and Challenges to Indian ITES-BPO Market    
        9.1  Opportunities   
        9.2  Challenges       
 
10.  KPO (Knowledge Process Outsourcing) in India - The Next Big Opportunity      
        10.1  Total Market Size (2003-2005)    
        10.2  Market Size by KPO Services, 2010 
        10.3  Market Share of India, 2010    
        10.4  Employment Opportunities    
        10.5  Market Drivers Fueling the KPO Trend            
        10.6  KPO v/s BPO            

11.  KPO - Investment Demographics by States          
        11.1  Bangalore       
        11.2  Tamil Nadu    
        11.3  Punjab  
        11.4  Kolkata          
        11.5  Kerala  
        11.6  Uttar Pradesh            
        11.7  Maharashtra     
        11.8  Haryana          
        11.9  Gujarat 
        11.10  Karnataka        

12.  Mergers and Acquisitions (M&A) and Initial Public Offerings (IPOs) in the Indian BPO and KPO Industry             

13.  Recent Issues and Key Developments    

14.  Key Company Profiles 
        14.1  WNS Global Services            
        14.2  Wipro Spectramind     
        14.3  HCL Technologies Limited 
        14.4  Daksh e-Services        
        14.5  ExlService Holdings, Inc.      
        14.6  MphasiS BFL Limited  
        14.7  Convergys Corporation      
        14.8  Intelenet Global            
        14.9  Progeon Ltd.   
        14.10  24/7 Customer Inc.   
        14.11  Datamatics Technologies Ltd.      
        14.12  Hinduja TMT Limited    
        14.13  TransWorks Information Services Ltd.    
        14.14  Zenta    
        14.15  Tracmail (India) Pvt. Ltd.      
        14.16  vCustomer Corporation      
        14.17  Sutherland Technologies    
        14.18  Deloitte Consulting LLP 
        14.19  Patni Computer Systems Limited 
        14.20  General Electric Company         
        14.21  Tata Consultancy Services           
        14.22  I-Flex Solutions Limited 
        14.23  Getronics NV  
        14.24  Covansys Corporation 
        14.25  Syntel, Inc.      
        14.26  Ceridian Corporation   
        14.27  Spherion Corporation   
        14.28  Automatic Data Processing, Inc.            
        14.29  Keane, Inc.      
        14.30  Xansa   
        14.31  CSC    
        14.32  Dell Computers       
        14.33  IBM     
        14.34  eFunds Corporation      
        14.35  Datamonitor Plc            
        14.36  McKinsey