1. Executive Summary
2. Indian Business Process Outsourcing - An Overview
3. Global BPO Market Size (2005 & 2008)
4. Why India - BPO Destination
5. Rules and Regulation Framework
5.1 State Policies related to ITES-BPO Industry
5.2 Anti-Outsourcing Bills
5.3 NASSCOM Initiatives and Strategies
6. Indian Business Process Outsourcing (BPO) Market Analysis, 2005
6.1 Overall Market Size and Growth (2003-2005)
6.2 Market Size and Growth by Sectors, 2005
6.3 Employment Opportunities, 2006
6.4 Attrition Rate in BPO Sector
6.5 Market Growth of Indian IT Service Vendors in BPO, 2005
6.6 New Emerging Areas in Outsourcing
7. BPO Competitor Analysis of India
8. SWOT Analysis of Indian BPO Sector
9. Opportunities and Challenges to Indian ITES-BPO Market
9.1 Opportunities
9.2 Challenges
10. KPO (Knowledge Process Outsourcing) in India - The Next Big Opportunity
10.1 Total Market Size (2003-2005)
10.2 Market Size by KPO Services, 2010
10.3 Market Share of India, 2010
10.4 Employment Opportunities
10.5 Market Drivers Fueling the KPO Trend
10.6 KPO v/s BPO
11. KPO - Investment Demographics by States
11.1 Bangalore
11.2 Tamil Nadu
11.3 Punjab
11.4 Kolkata
11.5 Kerala
11.6 Uttar Pradesh
11.7 Maharashtra
11.8 Haryana
11.9 Gujarat
11.10 Karnataka
12. Mergers and Acquisitions (M&A) and Initial Public Offerings (IPOs) in the Indian BPO and KPO Industry
13. Recent Issues and Key Developments
14. Key Company Profiles
14.1 WNS Global Services
14.2 Wipro Spectramind
14.3 HCL Technologies Limited
14.4 Daksh e-Services
14.5 ExlService Holdings, Inc.
14.6 MphasiS BFL Limited
14.7 Convergys Corporation
14.8 Intelenet Global
14.9 Progeon Ltd.
14.10 24/7 Customer Inc.
14.11 Datamatics Technologies Ltd.
14.12 Hinduja TMT Limited
14.13 TransWorks Information Services Ltd.
14.14 Zenta
14.15 Tracmail (India) Pvt. Ltd.
14.16 vCustomer Corporation
14.17 Sutherland Technologies
14.18 Deloitte Consulting LLP
14.19 Patni Computer Systems Limited
14.20 General Electric Company
14.21 Tata Consultancy Services
14.22 I-Flex Solutions Limited
14.23 Getronics NV
14.24 Covansys Corporation
14.25 Syntel, Inc.
14.26 Ceridian Corporation
14.27 Spherion Corporation
14.28 Automatic Data Processing, Inc.
14.29 Keane, Inc.
14.30 Xansa
14.31 CSC
14.32 Dell Computers
14.33 IBM
14.34 eFunds Corporation
14.35 Datamonitor Plc
14.36 McKinsey
