List of Figures:
Figure 3-1: Global - BPO Industry Market Size (in Billion US $), 2000,2005 & 2008 (F)
Figure 3-2: Global - BPO Industry by Geography (%), 2005
Figure 3-3: Global - BPO Industry by Types of Services (%), 2005
Figure 4-1: India - BPO Cost Advantage
Figure 4-2: Global - BPO Market Location Attractiveness
Figure 6-1: India - Overall BPO Market Size (in Billion US $), 2003-2005
Figure 6-2: India - BPO Industry Share by Sector (%), 2005
Figure 6-3: India - BPO Employment (No. of People in ’000s), 2004-2006
Figure 10-1: India - Offshoring Location Attractiveness Index, 2004
Figure 10-2: India - KPO Projection (2006-2012)
Figure 10-3: India - BPO/KPO Industry (in Billion US $), 2003-2005
Figure 10-4: India - KPO Business Segmentation by Market Share (%), 2010
Figure 10-5: India - Share in World Market for KPO (%), 2005 & 2010
Figure 10-6: Global - Comparison of Offshore Locations by Cost
Figure 10-7: India - KPO Number of Employees Growth (in '000), 2005 & 2010
Figure 14-1: WNS Global Services - Stock Performance Chart
Figure 14-2: Convergys Corporation – Stock Performance Chart
Figure 14-3: Patni Computer Systems Limited – Stock Performance Chart
Figure 14-4: General Electric Company – Stock Performance Chart
Figure 14-5: Tata Consultancy Services - Stock Performance Chart
Figure 14-6: Covansys Corporation - Stock Performance Chart
Figure 14-7: Syntel, Inc. - Stock Performance Chart
Figure 14-8: Ceridian Corporation - Stock Performance Chart
Figure 14-9: Spherion Corporation - Stock Performance Chart
Figure 14-10: Automatic Data Processing, Inc. - Stock Performance Chart
Figure 14-11: Keane, Inc. - Stock Performance Chart
Figure 14-12: CSC - Stock Performance Chart
Figure 14-13: Dell Computers - Stock Performance Chart
Figure 14-14: IBM - Stock Performance Chart
Figure 14-15: eFunds Corporation - Stock Performance Chart
Figure 14-16: Datamonitor Plc – Stock Performance Chart
List of Tables:
Table 5-1: India - State-wise Suitability for BPO Investments and Facilities (2004-05)
Table 7-1: India - Top 15 BPO Firms, 2005
Table 10-1: Global - Call Center Employee Cost by Geographical Region, 2005
Table 11-1: India - Scores as per Dataquest Survey on Investment attractiveness for BPO Industries, 2004
Table 12-1: India - List of Mergers and Acquisitions in BPO/KPO Sector (2002 to 2006)
Table 14-1: WNS Global Services – Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-2: HCL Technologies Limited – Key Financials (2003-2005)
Table 14-3: Convergys Corporation – Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-4: Patni Computer Systems Limited - Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-5: General Electric Company – Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-6: Tata Consultancy Services – Key Financials (2004-05 & 2005-06)
Table 14-7: I-Flex Solutions Limited – Key Financials (in ’000 Rs), 2005 & 2006
Table 14-8: Getronics NV – Key Financials (in Million US $), 2003-2005
Table 14-9: Covansys Corporation – Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-10: Syntel, Inc. - Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-11: Ceridian Corporation - Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-12: Spherion Corporation - Key Financials (in Million US $), 2004, 2005 & July 2006
Table 14-13: Automatic Data Processing, Inc. - Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-14: Keane, Inc. - Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-15: Xansa - Key Financials (in Million US $), 2003-2005
Table 14-16: CSC - Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-17: Dell Computers - Key Financials (in Million US $), 2004, 2005 & August 2006
Table 14-18: IBM - Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-19: eFunds Corporation - Key Financials (in Million US $), 2004, 2005 & June 2006
Table 14-20: Datamonitor Plc – Key Financials (2003-2005)
Table 14-21: McKinsey – Sales Figure (in Million US $), 2000-2004
